Our Company, Your Community

Our Company, Your Community

A Look Back in Wembley

You’ve seen our 2021 year end review where we tracked back through several months of planning, community events and good times in each of our communities. What we’d like to do now is draw attention to Wembley Specifically, wherein we held the majority of our fun sales events, enjoying all kinds of fun enjoyment. Here’s a few of our favorite moments from last year in wembley.

Morning Coffee and Donuts

Our very first time setting up shop in Wembley, we had some fun doing door to door sales and set up a coffee and doughnuts tent to hang out and chat with our customers in the morning as they headed off to work. It was a blast, we saw lots of interest in our services and got to know so many great folks from town.

Icecream For All

The next, and the far more important event that we were privildeged to attend, was the grand opening of a brand new park in town. Hosted by the parks and recreation department – we enjoyed handing out free icecream and meeting so many families from town!

A Bit of Christmas Spirit

Our favorite event from the entire year has to be the Winter Solstice Light Up Parade. This event was such a blast and we are so thankful that a few members from our team were able to attend and witness the community spirit of Wembley at full stride. It was an incredible time for us to share with the town and a great event to spruce up the holiday spirit. As we look on to 2022, were already looking forward to more of these incredible events and shared experiences with Wembley. There’s more to come from our work in Wembley with many more connections to be made, both in terms of internet and with so many of you who we have yet to meet! Below are a few of our favorite photos from the Light Up Parade, we hope you enjoy!

If you’d like to invite us to participate in an upcoming event in Wembley, let us know by emailing us at Danielle@CanadianFiberOptics.ca!

Questions on Your Bill? Find Answers Here!

Questions on Your Bill? Find Answers Here!

Getting blazing fast internet is awesome and you’re sure to enjoy every single aspect of it, but there are often questions regarding the billing of services, how it works and where you pay. This article will address and answer the most common questions we receive regarding your billing. 

How will my first bill look and what are the charges for?  

On your first bill you will see a charge for your modem and a charge for installation, immediately below each of these charges you will see a credit for the equal amount. It is important to note that if you did not sign-up for our pre-installation promotion before September 1st then you may not see an installation credit. 

All billing is conducted on the first of every month, no matter when you sign up for service and receive installation. We will prorate your bill to account for these fluctuations is usage before your first official bill. What this means is your first monthly bill will include a charge for the days between your installation and when you receive for bill. For example, if your service is installed on the 15th of the month, you next bill will include 15 days of service on top of your first monthly charges to cover that time – It is completely normal to see a slightly higher number on your first bill as It reflects this period of usage. 

How do I set up my billing? 

Below you’ll find important Information about navigating the basic functions of our customer portal as well as the step-by-step process for adding your preferred payment method. You can choose a direct withdrawal from your bank account, or you can make payments via credit card, autopay is optional and recommended to maintain consistent payments when paying by credit card. 

If you have any further questions or require a customer service representative to assist you with your bill, please call    587-332-6880 

Contact us to see if your home is in our active zone to get rural Alberta’s fastest internet in Wembley! If you’re not in our current zone for construction, you can still sign up and have your home pre-registered for installation for zero up front cost!