Questions on Your Bill? Find Answers Here!

Questions on Your Bill? Find Answers Here!

Getting blazing fast internet is awesome and you’re sure to enjoy every single aspect of it, but there are often questions regarding the billing of services, how it works and where you pay. This article will address and answer the most common questions we receive regarding your billing. 

How will my first bill look and what are the charges for?  

On your first bill you will see a charge for your modem and a charge for installation, immediately below each of these charges you will see a credit for the equal amount. It is important to note that if you did not sign-up for our pre-installation promotion before September 1st then you may not see an installation credit. 

All billing is conducted on the first of every month, no matter when you sign up for service and receive installation. We will prorate your bill to account for these fluctuations is usage before your first official bill. What this means is your first monthly bill will include a charge for the days between your installation and when you receive for bill. For example, if your service is installed on the 15th of the month, you next bill will include 15 days of service on top of your first monthly charges to cover that time – It is completely normal to see a slightly higher number on your first bill as It reflects this period of usage. 

How do I set up my billing? 

Below you’ll find important Information about navigating the basic functions of our customer portal as well as the step-by-step process for adding your preferred payment method. You can choose a direct withdrawal from your bank account, or you can make payments via credit card, autopay is optional and recommended to maintain consistent payments when paying by credit card. 

If you have any further questions or require a customer service representative to assist you with your bill, please call    587-332-6880 

Contact us to see if your home is in our active zone to get rural Alberta’s fastest internet in Wembley! If you’re not in our current zone for construction, you can still sign up and have your home pre-registered for installation for zero up front cost!

What is ProtectIQ?

What is ProtectIQ?

What exactly is it?

Northern Lights Fiber is committed to providing the safest browsing and connectivity possible. We achieve this through our ProtectIQ software in the Northern Wifi App. ProtectIQ is a network-level security service which protects ALL devices connected to your Wi-Fi. If it’s connected, it’s protected!

What does ProtectIQ do to keep my home network safe?

  • Proactively monitors your home’s incoming traffic and automatically blocks anything suspicious.
  • Blocks attempted visits to known harmful websites, presenting users with a browser message indicating that the website is not available.
  • Provide an active security monitoring service that uses a large and constantly growing database of threats (database is updated weekly).
  • Uses IPS to monitor, notify, and prevent activity like hacking. It will stop a device from trying to gain access to technology like Wi-Fi connected doorbells or baby monitors, virtual meetings, and streams.
  • Actively terminates data transfers before a malicious payload is delivered to any network device.
  • Notifies users whenever security is triggered, with details about the device that was attacked, where the attack came from, and when the attack occurred.

Northern Lights Fiber is commited to providing its customers with the safest, fastest and most reliable connections possible. ProtectIQ is just one more way that we strive to provide a world class experience to our customers. By providing ProtectIQ as a service we ensure safety and security for everyone using their in-home network. Sign up with Northern lights Fiber now and download the Northern WiFi App so you can enjoy premium, managed WiFi today!

 

What is ExperienceIQ?

What is ExperienceIQ?

What exactly is it?

ExperienceIQ is a service that protects children or grandchildren from harmful or inappropriate content, limits screen time on devices or applications, and displays online usage through our enhanced parental control app.

How is this going to benefit my family?

  • Block inappropriate categories like pornography or violence
  • Block applications that you deem inappropriate (e.g. gaming applications like Call of Duty, or social applications like Snapchat
  • Set time limits for specific applications, like TikTok to cap screen time
  • Set Safe Search and YouTube Restriction to block harmful or inappropriate content with searching on Google, Bind or YouTube. YouTube restrictions also
    blocks all comments on videos which often include inappropriate language.
  • View usage for all devices to better understand HOW the internet is being used in your home.
  • Prioritize application groups or specific devices to ensure the best possible experiences for your most important needs.
  • Set schedules so that work applications get priority during the day, and streaming applications get priority in the evening.

 

What is Northern WiFi?

What is Northern WiFi?

Northern WiFi is an app that allows you to have absolute control over your homes network, commonly referred to as managed WiFi. With the Northern WiFi app you have a vast array of controls, personalizations and safety measures to customize your network to work best for how you like to connect.

Core Functions

  • Change or reset your Wi-Fi network name or
    password directly from the app
  • See the devices currently using your Wi-Fi
  • Categorize your devices (e.g. personal devices,
    work devices, mobile devices, gaming devices.)
    Pause the internet for any device, at any time.
  • Run a speed test (GigaSpire only) to verify the speed you are getting is the speed you are paying for.
  • Receive updates about any planned network
    maintenance, or upcoming community events

Advanced features

  • Create routines for scheduled downtime
    (i.e. bedtime or limited access to gaming devices during school time).
  • Create a temporary or shareable guest network
    without sharing your main network name and
    password. Great for house gussets, visitors,
    babysitters, house sitters, or pet sitters. Text the guest network login information directly from the app.
Why Upload Speed Matters

Why Upload Speed Matters

The future of the internet is sharing―from capturing Instagram-worthy meals to enjoying video chats with friends―and PRTC’s unmatched upload speeds make that future a reality. 

Here are a just few ways Norther Lights Fiber fast, reliable upload speeds make your life easier:

Video chat and live sharing

Skype, FaceTime, and other video messaging services all require robust upstream connections to ensure clear audiovisual quality and to prevent freezing and blackouts. Sharing big news on Facebook or Instagram Live also works better with greater upload speed.

Working or going to school from home

You need a robust upstream connection to interact with colleagues during video conferences, collaborate on team projects, and share important files. Online studies also can tax your upstream connection, especially if you join a virtual classroom or share large portfolios. 

Keeping family, friends, and followers in the loop

Upload new videos to YouTube or share photographs with Flickr faster with a better upstream connection. 

Faster data backups and online file synching 

If you back up your data with a service like Backblaze or Carbonite, you need upload speed that meets basic requirements to ensure your data is protected quickly and without glitches. File and photo synching services like Dropbox, Google Photos, and Microsoft OneDrive all require a minimum of 5 Mbps upload speed to operate properly, and the more upload capacity available, the faster these services can sync and share files.

Online gaming, remote security and much more…

From online gaming to connected security systems that send real-time images through an internet connection, a fast upload connection is key to ensuring all your interactive online activities function well.